FAQ

Due to our digital upgrade, you won’t have access to your online banking account September 7 – 10.

What is CONNECT?

Auburn State Bank’s CONNECT provides customers with their financial information and the ability to improve their financial well-being. CONNECT lets you access and manipulate your accounts using any digital channel, such as a desktop computer, tablet or smartphone with an internet connection.

Is there a fee to use CONNECT?

No, the use of CONNECT is free for Auburn State Bank Customers. Certain features do have fees unless you are enrolled in CONNECT Advantage. Current fees can be found in a copy of our fee schedule.

Is CONNECT safe?

CONNECT at Auburn State Bank is safe, but there are additional steps you can take to increase your safety, including:

  • Keep password and username private
  • Use unique passwords that are not easy for strangers to guess
  • Include capital letters and symbols in password
  • Change password on a regular basis
  • Always log out when you complete your CONNECT session
  • The green lock icon and https:// ensures the site is secure
  • Access your accounts from a secure location, avoid unsecure wireless access at hotels, airports and restaurants
  • Use antivirus protection and turn on the firewall on your home computer

Auburn State Bank has measures in place that protect and secure our CONNECT website. We’re required to meet certain government guidelines and verify our systems have been tested and approved per these guidelines.

What are the benefits of CONNECT?

CONNECT is convenient, allowing you to perform various financial transactions, manage your financial accounts, and view financial information on your schedule. You can set account alerts, view checks and e-Statements, deposit checks, send secure messages in real time, and more, with a click on your computer or a tap on your phone.

The new personal financial management tool, Connect Me, allows you to budget and manage your finances by combining all your accounts across multiple financial institutions so you can see balances and transactions in one place, on any device. You can link your credit cards, loans, checking and savings accounts from other financial institutions one time so you always see accurate balances and recent transactions.

CONNECT is available 24/7. This enables you to monitor your accounts often, verifying all transactions are legitimate. If you see any fraudulent or suspicious activity on your accounts, contact Auburn State Bank immediately.

How do I log in to CONNECT?

If you already have an online banking account, log in to your account on September 11th or after and follow the prompts to update your password. You’ll receive a Secure Access Code via the text message number or phone number on file for you.

Existing Online Banking Users - To log in to CONNECT for the first time:

  1. Enter your Login ID and Password
  2. Select Submit
  3. You will receive a Secure Access Code by phone or text
  4. Enter Secure Access Code
  5. Select Submit. If prompted to register the device, select “Register Device” if you wish for the device to remember and not prompt you again for a Secure Access Code.
  6. You will be asked to change your password.
  7. Enter a password, then re-enter it in the Confirm Password field.
  8. Select Sign In. When the connection is complete, the CONNECT Home page will appear.

To log in after the first time:

  1. On the Login page, enter your Login ID and Password.
  2. (Optional) Select the Remember me check box to save your login ID for the next time you log in.
  3. Select Sign In. When the connection is complete, the CONNECT Home page will appear.

 

How do I sign up for CONNECT?

Beginning September 11th, you can enroll in CONNECT at www.auburnstatebank.com. A one-time code will be sent to the text message number or phone number on file for you.

New User - To log in for the first time:

  1. Select I am a new user.
  2. Enter your Login ID.
  3. Select Submit.
  4. Enter Secure Access code.
  5. Select Submit. If prompted to register the device, select Register Device.
  6. Enter a password, then re-enter it in the Confirm Password field.
  7. Select Submit.
  8. Update your digital profile and select Submit Profile.
  9. Read the agreement on the Disclaimers page and select I Accept. When you accept the agreement, the CONNECT Home page will appear.
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